Refund & Cancellation Policy

Last Updated: January 14, 2026

At Global chen5 Group - F.Z.E, we strive to ensure that you are satisfied with your digital analysis reports. However, due to the nature of digital goods, we have a specific policy regarding refunds and cancellations.

1. Digital Goods Policy

Our products (Astrological Analysis, Personality Reports, Educational PDFs) are digital non-tangible irrevocable goods. Unlike physical products, they cannot be "returned" once they have been sent to your email or downloaded.

General Rule: Once the order is processed and the digital file has been sent to you, we generally do not offer refunds.

2. Eligibility for Refunds

We acknowledge that technical issues can happen. You are eligible for a full refund or replacement under the following circumstances:

• Non-Delivery of Product: You did not receive the delivery email within 24 hours of payment (and it is not in your Spam/Junk folder).
• Major Technical Defects: The file you received is corrupted, blank, or cannot be opened, and our support team cannot fix the issue within 48 hours.
• Duplicate Payment: You were accidentally charged twice for the same order.

3. Non-Refundable Scenarios

Refunds will not be granted for the following reasons:

• Change of Mind: You decided you no longer want the report after it has been generated.
• Inaccurate Data Entry: You provided the wrong birth date, time, or location. (Please contact support immediately if you realize this error; we may be able to regenerate it for free before delivery, but a refund is not guaranteed).
• Personal Disagreement: You disagree with the personality analysis or results provided by the algorithm. The service is for entertainment and educational purposes only.

4. How to Request a Refund

If you believe you qualify for a refund based on the criteria above, please contact us within 7 days of your purchase.

• Email: support@astro-links.com
• Subject Line: Refund Request - [Order ID]

Please include your order number and a clear description of the issue. We review all requests within 2 business days.

5. Cancellations

If you wish to cancel your order, you must contact us immediately. If the algorithmic generation process has not yet completed and the email has not been sent, we will cancel your order and issue a full refund.